Customer Service

Customer service: Shipping information

Shipping Rates: uses several methods of shipping and gives you a selection of shipping methods to choose from. The two main companies we use are USPS (United States Postal Service) & UPS (United Parcel Service). Shipping rates for UPS are calculated by delivery location, & the weight of the package. Not all services may be available. Below shows the starting prices for these services. The exact shipping price & services available will be shown at checkout before completing your order.

The following are rates for United States residents:

USPS starting at only $2.95!
UPS Starting at $4.95

PO Boxes, APO, FPO, AK, HI, Puerto Rico & US Territory: Addresses will only be shipped by USPS Priority Mail, or USPS First class mail.

The following are rates for International customers:

- Standard Shipping (Canadian Residents) (starting at) $8.00

Shipping Times:

We generally process and ship orders with-in 24-48 hours after we receive them (exception Pre-order items, see below). We will expedite your order if you have chosen a faster shipping service. Please be aware that there are certain exceptions to shipping times due to Credit Card processing, High order volumes or Item availability. If there is going to be a delay with your order we will contact you via phone or email to explain.

The following are general shipping transit times for US residents after the order ships:

USPS First Class - Approximately 2-9 Days (depends on delivery location)
USPS Priority Mail - Approximately 2-4 Days (any location *exceptions see below)
UPS Ground - Approximately 1-6 Days (depends on delivery location)
UPS 3 Day Select - 3 Business Days (excludes weekends and holidays)
UPS 2nd Day Air - 2 Days (excludes weekends and holidays)
UPS Next Day Air - 1 Day (excludes weekends and holidays)

Special Note about shipping times:
US Postal Service - Delivers Monday through Saturday (not Sunday or Holidays)
UPS - Delivers Monday through Friday (not Saturday, Sunday or Holidays)

* Exceptions for USPS Priority Mail are APO, FPO, Puerto Rico & US Territories, These times can take anywhere from 4 - 14 days and sometimes longer.

Please note that circumstances do arise that are beyond our control. For instance extreme weather conditions, lost or misrouted packages due to UPS or USPS, as well as credit card authorization problems. In these rare situations, the delivery time can be delayed and expected shipping times are not guaranteed. We do everything within our control to expedite every order.

The Following are Approximate Transit Times for International Customers:

- Standard Shipping (Canadian Residents) 1 - 2 weeks

Shipping Rates for international customers vary extremely depending on delivery location, size of package, number of items & price of the order. The General delay for international shipments are International Customs from your country. Please note that the customer is responsible for any duties & taxes are imposed by your country at your country's border, this is an importing fee that most countries charge.

Custom fees are very common especially when ordering from the UK & Canada. We have no control over these charges and cannot predict what they may be. Customs policies vary from country to country. For more information we suggest that you contact your local customs office before ordering.
(If a package is stopped in customs it may be a longer delay for delivery).

Sales Tax, Duties & Currency:

All Florida residents are charged 6.5% state sales tax.

International customers are responsible for any additional customs duties or charges applied at the time of delivery by International Customs.

All dollar amounts are in US currency. Your credit card company will give you the best rate of exchange at the time of purchase. Please note we do not accept any domestic or foreign check or money orders.

Return Policy:

Standard Return: We want you to be completely satisfied, We can take your return with-in 7 days of the receipt date of the product. Please note shipping can not be refunded, we can only refund actual price of the item returned. You will be credited back the exact way you paid, and to the same credit card. Your return must be in NEW, SEALED or UN-OPENED Condition and exactly the way it was sent to you.

Incorrect Item Sent Return: We make every effort to make sure your order is exactly correct, In the event a wrong item was shipped we will exchange it for you. The item must be sent back to us for an exchange for the correct item.

Damaged Items: .

Refused or Late Returned Orders Any shipments or items that are refused, returned for an incorrect address, unclaimed or sent back after the 7 day return date, Can be subject up to a 20% re-stocking fee for price of the Item(s) (or a Refund in the amount of the current listed price of the item). Transportation charges are non-refundable.

Please make sure which ever return applies to you that you put a copy of the invoice in the box and a short note explaining what you need us to do. Returns get sent to the following address:

7575 Kingspointe Pkwy STE 3

Orlando, FL 32819

Cancellation Policy:

Orders may be cancelled as long as they have not been processed (this is usually the same day). Please contact us via email to cancel. If the order has been processed, meaning we have charged your credit card and need to refund it, we reserve the right to refund less than 10% to recover any credit card fees we are charged. We will let you know by email if the order has been canceled successfully or if the order has already been shipped out. If you want to cancel and the order has been shipped the above information regarding returns applies. also reserves the right to void or cancel any order if we find any security risks or fraudulent credit card charges are involved.

Pre-Order Items:

We do occasionally sell Pre-Order items which means we are selling items that are not instock yet. Pre-Order items are noted like this "(Pre-Order ships late ...)" usually noting the expected ship time. You may order these items just as you would any item on our website, when the item is instock and ready to ship out we will process the order immediately. Pre-Orders are shipped on a first come first serve basis so the earlier you get in your order the faster we can ship it out.

Ordering Pre-Order items is just like any other order. Once you place the order your credit card is authorized and charged for the purchase. If you order a Pre-Order item with instock items your order will be held until ready to ship all together. If you would like items that are on Pre-Order as well as items that are instock you are encouraged to place two separate orders.

Pre-Orders can be canceled at anytime as long as they have not shipped yet. If the order has shipped out the above return policy applies if you would like to return the item

Back-Order & Out of Stock Items:

While we make every effort to keep our Inventory up to date we do run into certain circumstances where an item gets over sold or mis-counted. In the event your order contains an item or larger quantity than we have available we will notify you to see if you want the item refunded or back-ordered to ship at a later date. If your order contains a back-order to ship at a later date you will not incur any additional shipping charges.